Customer story · CoConstruct switch

Why the CoConstruct familiarity made switching easy

For a builder who knew CoConstruct well, Ressio's familiar workflow made the move low-risk — and Mason replaced a lot of support calls.

Michael JeromeOwner · True North
True North Custom Homes & Remodeling
Michael Jerome
Michael JeromeOwner · True North

bringing clients into the loop with Ressio has become noticeably easier

Michael Jerome, True North
Previous stack
CoConstruct
Active projects3–5
Time saved weekly3–5 hrs
Would recommend10 / 10
Meet True North

A builder who knew what he wanted

True North is a custom builder running three to five active projects, and came to Ressio from CoConstruct, a platform Michael knew well.

For a lot of builders, the scariest part of switching software isn't the price — it's the fear of relearning everything. Michael's experience cut against that: Ressio felt familiar enough that the move didn't mean starting over.

The challenge

The switching-cost fear

Changing platforms usually means a painful relearning curve.

01

Relearning risk

Switching construction software often means retraining on an unfamiliar system.

02

Support dependence

Getting unstuck used to mean calling tech support and waiting.

The switch

Familiar enough to switch with confidence

Ressio's workflow mapped closely to what Michael already knew.

Before → after
CoConstruct
Ressio
Project management
Estimating
QuickBooks Online sync

A familiar move, minus the relearning.

Familiar workflow

Similar enough to CoConstruct to build confidence from day one.

Self-serve answers with Mason

Questions that once meant a support call now go to Mason.

10/10would recommendA confident switch from CoConstruct.
The results

A low-risk switch, with fewer support calls

For Michael, the win is confidence: a platform close enough to what he knew that adopting it felt natural, plus a built-in AI assistant that handles the questions he used to phone in. He saves a few hours a week, rates Ressio a 10 out of 10, and points to Mason as a day-to-day time-saver.

3–5 hrssaved each week
Almost neverslips through the cracks
Noticeablyeasier for clients
01

A confident switch

Familiarity with CoConstruct made adoption low-risk.

“It is a great platform to use and I enjoy the similarities to CoConstruct.”
02

Mason replaces support calls

Self-serve answers instead of waiting on tech support.

“I used to call tech support, and now I can use the AI assistant to answer some of the questions.”
Mason + Claude

Answers without the wait

Instead of calling support and waiting for a response, Michael turns to Mason for quick answers about how to do things in the platform — a small but real daily time-saver.

I used to call tech support, and now I can use the AI assistant to answer some of the questions.
See what Mason can do
Mason
✦ Create bid request from approved choice
🏠 CBG Custom HomesAutomation running
+
True North Custom Homes & Remodeling
Looking ahead
it is a great platform to use and I enjoy the similarities of CoConstruct and that gives me more confidence in using it
Michael Jerome
Owner · True North

One Connected System.

See Ressio in a free demo. No pressure, no lengthy sales cycle — just a real look at how it works for your business.